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Frequently Asked Questions

Since our inception, we have provided thousands of lab tests online and at clinics, satisfying numerous customers. The founder, a former healthcare industry professional, launched this site after realizing the prohibitive costs of lab tests for many people. His vision wasn't to profit from those who are uninsured or paying out of pocket but rather to offer lab tests at more accessible prices by leveraging volume over high costs. We aim to make lab tests affordable so individuals can manage their health better without financial strain, potentially accessing necessary medications at little to no cost.

Ordering is straightforward in just five steps: use our site to locate a lab, enter your information, select the tests you need by name or code, complete your payment, and print out the lab order.

We partner with CLIA-certified laboratories, allowing our customers to visit any CLIA-certified laboratory location within the state they registered. Should you require services in another state, simply register again with a new email and address, though your phone number can remain the same.

Your results will be posted online within 1-3 days of testing. You'll be notified via email when they're available, and you can log in to our portal to view and download them.

We do not track the progress of lab processing. Most standard tests are completed within 2-3 days, but more specialized tests sent to facilities in California, Virginia, or elsewhere may take up to two weeks.

You can download and print your results directly from our website. If needed, we can also fax them to your physician at no extra charge.

We do not schedule appointments. You need to schedule an appointment with LabCorp, it's a simple process.

No, you do not need a separate lab order from a physician. we provide medical oversight and will issue the necessary lab orders.

To maintain low prices, we operate without accepting insurance or HSAs. This simplifies the process and avoids the additional costs associated with insurance billing.

Our pricing strategy is centered on affordability, especially for those who are uninsured, underinsured, or paying out of pocket. We minimize markups and overhead costs to keep our prices lower than many traditional and online alternatives.

Your samples will be collected at the lab location nearest to you and processed either locally or at specialized labs in California, Virginia, or other locations, depending on the test.

We offers a wide range of common lab tests. If a specific test you need isn't available, contact us with the test name or test code, and we'll do our best to accommodate your request.

You'll be informed via email when your results are ready, typically within 1-3 days for standard tests. Log in to our secure, HIPAA-compliant portal to access your results.

We do not interpret test results. If your results are concerning, we recommend contacting your primary care provider or seeking a telemedicine consultation for advice.

A TNP result indicates that a test couldn't be processed for various reasons. If this occurs, contact us for a refund or a retest.

Once lab results are released, we cannot offer refunds. However, if there's a question about the accuracy of your results, we can assist in contacting the lab for you for verification.

Most tests no longer require fasting, but for specific tests like Hemoglobin A1c or Cardio IQ, fasting may provide more accurate results.

The choice of tests is up to you or your healthcare provider. We do not recommend specific tests but provide a wide range.

No, whether you're getting one test or several, only one needle stick is necessary.

We accept credit or debit cards through authorize.net, without storing your card information.

A nominal draw fee applies, varying by state.

We offer refunds up to three months from the order date, minus a transaction fee to cover credit card processing costs.

You can cancel or modify your order by contacting us, subject to a transaction fee.

Our lab orders are overseen by licensed physicians in various states, who provide medical oversight but do not receive your results.

Our staff are not qualified to interpret lab results. Please consult a healthcare professional for any questions regarding your results.

With thousands of tests available, we focus on offering the most commonly requested ones. If you can't find a test, let us know, and we'll see if it's possible to add it to our offerings.

Yes, certain lab results are reported to state health departments as per national regulations. If your test is on the reportable diseases list, you might be contacted by health officials for further information or treatment options.

For reportable diseases like HIV or HCV, we must notify the local health department. Positive results for certain conditions are handled with care, and patients are directed toward appropriate medical care and support.

What should I do if my lab results are urgent or critical? In such cases, you'll receive a notification from either our medical oversight team or a member of our staff about the findings. Typically, the advice given will be to consult with your primary healthcare provider or to seek immediate medical attention at an emergency department for further assessment and possible treatment.